Week 1 EOC: Great Customer Service

Customer service goes a long way in business. In my experiences, customer service can turn me on or off to a certain product. It makes for a better shopping experience when you have people there who are there to help the best way possible and with a happy face.  Customer service should draw in the customer without overselling the product. One who is good at customer service makes the customer want to come back for more. I have had both good and bad customer service experiences. In the bad experiences, I became less interested in the product and sometimes the store itself. This is the power customer service has. It is also great when customer service actually listens to their customers. Often, I find employees can cut off customers or the employees belittle customers, which is horrible for sales and the company in general. Consumers mark most companies with bad customer service; consequently, there is a chunk of consumers that company cant reach. “The essence of good customer service is forming a relationship with customers – a relationship that that individual customer feels that he would like to pursue.” (Susan Ward) When a customer feel like they are always right it makes for a better shopping experience across the board. “Customer service is an integral part of our job and should not be seen as an extension of it. A company’s most vital asset is its customers. “Susan Friedmann” Customer service should be out in front on display just like an item the company is selling. Taking into account all things to have good customer service, a company will be much more successful. It is almost guaranteed! Customer service is the lifeline. Bad customer service has the reverse effect. A company will definitely not last long without good customer service. Also, a guarantee.

 

Week 3 EOC: Making Money For Good

It is great when big corporations give back to the community. So much can be done when parties with big pockets “share the wealth”, literally. Best Buy is one of these corporations. Best Buy’s Children’s Foundation provides teens with the proper tools for success. They are, “on a mission to provide teens with places and occasions where they can develop technology skills that will inspire future education and career choices.” ( BBY) This is something that teens need in such a tech savvy society, and it will only advance in the future. Best Buy definitely makes money for good. What is also so beneficial about this is that kids who cannot afford the technology that we are so reliant upon can now have access to it through the Best Buy Children’s Foundation.  This company also, “provides funding to strategic national nonprofit partners that help us further our goal of providing teens opportunities to develop technology skills that will inspire future education and career choices.” (BBY) They give to many non-profit foundations to further the betterment of our youth. For example, at the Boys and Girls clubs of America, they support, “Club Tech, a national program from the Boys & Girls Clubs of America that makes technology, software and training accessible in Clubs.” (BBY) The Best Buy children’s foundation is all about furthering the opportunities teenagers can take advantage of that can help decide future career and life choices. Also, with Best buy being, “the world’s largest multi-channel consumer electronics retailer with stores in the United States..”, they can do just what they set out to do helping our youth very successfully. They provide the youth with a variety of learning experiences through their technology and the best information. With this information our youth can have options and a better chance to have a successful future.

Week 4 EOC: There's An App For That!

A problem I often have is temporarily misplacing various items. Therefore, an app to help me find my things would be of great assistance. The first thing that popped in my head was, “How can I make an app that finds things that don’t have an internet connection? Like simple jewelry or keys etc.” The next idea I came up with was a bit surprising but it made sense. I could make an app that would scan rooms or areas using short wave sonar. This would allow the app to see what the naked eye can’t. For example, the app would see behind dressers, underneath big obstacles, and much more. The simplicity and convenience would be wonderful. Also, I would add a feature that allows users to tag items. In doing this, if you lost an item that was tagged by the app, when scanning an area the app would automatically look for objects that fit the tagged object’s precise dimensions.

                It would be a quick and easy way to look for items that you know are in certain places and you just can’t see them or to find items that you lost and completely forgot about! Everyone loses or temporarily misplaces things. Perhaps I’d call it “Lost and Found”, or most likely something a bit more creative and inviting. However, the point is if I could get it to work it would definitely be of use to many people who are just like me; people who sit things down and forget about them. What would allow it to sale would be the fact that although the technology would be complex it would be as simple as downloading an app on your phone. Not to mention, who wouldn’t want to be able to see through walls and objects with their phone!

Week 3 EOC: My Demographics

"Millennials (also called Generation Y or the echo boomers). Born between 1977 and 2000, these children of the baby boomers number 83 million, dwarfing the Gen Xers and larger even than the baby boomer segment. This group includes several age cohorts: tweens (aged 9–12), teens (13–18), and young adults (19–32). With total purchasing power of more than $733 billion, the Millennials make up a huge and attractive market." (Armstrong/Kotler)

"...many people believe that we are quite misbehaved, but in fact all youth risk behaviors have decreased over the last fifteen years, including drug use, teen pregnancy, and youth violence. Furthermore, we are very close to our families, especially our parents. Family is very important to Millennials, so much so in fact that a 2010 Pew Research Center survey found that the number one goal of the majority of Millennials is "to be a good parent."(themillieniallegacy.com)


 My upbringing is similar to the second article. I was raised different than the average stereo-typed millennial kid. I had both of my parents in the home and they raised me with manners and discipline. I never was a "bad" kid. Granted, I did some bad things but that is all apart of growing up. I also learned from these things, thanks to my parents. The family characteristic of millennial is spot on for me. I love my family dearly, I hurt when they hurt. However, from the people I know in this generation, most want to be a good parent because they didn't have the best. Me, on the other hand, I'd be grateful to be just as good as of a parent that my parents were, let alone be better than them.

Week 2 EOC: Boston Consulting Group - Video Games

The video game industry has its top players and its bottom players. However, overall it is declining. Apple has stole some of video games' thunder with its extremely successful app store. This app store offers many games with a diverse variety and the kicker is that it is free. However, video games do still have a market to sell to. Video games have revolutionized in many ways. Quality is much better, there are more family games, motion sensor games, and many more. especially, in a society where majority of families prefer convenience, by staying in, "video and board games, DVD rentals, and video on demand—are benefiting."(Catherine Roche) Also, The video game industry has caught heat for not promoting certain social messages. Boston Consulting Group tells us, "The video game industry has also come under increasing fire for fostering sedentary and asocial lifestyles among youth. " ( Reeves, Hueskel, &Lewis) Nintendo responded with and idea that sparked change in all video game console makers. "Nintendo, the video game company, created the Wii Fit, which addresses public skepticism about the social value of video games by promoting exercise and personal fitness." ( Reeves, Hueskel, &Lewis)Now, video game consoles like Xbox and PlayStation have these games encouraging healthy lifestyles for the youth.

Week 1 EOC

Music is my passion, along with everything that has to do with bringing music to life for an audience. I picture the process of making music as a blank canvas. When a song is finished, the same blank canvas becomes a work of art. That piece of art is put on display with the potential to inspire and start revolutions. I am an artist and I do not take power of music lightly. It takes a commitment to excellence and a creative thought process to make quality music. Both of these are qualities that I possess. Every element in making a song is equally important. When one process is finished it is a stroke on the canvas. As a musician (pianist) and a lyricist, I have the ability to view a canvas from multiple angles. This allows me create music and words that complement each other. I am always looking to soak up knowledge and techniques that I can involve and execute in my music, which requires me to learn quickly. My passion for making good music allows me to be dedicated to my art. I have what it takes to be successful in making music. I will only grow as an artist, which in turn, will warrant me to produce better art.